1. Introduction
Essential Plumbing & Heating Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
2. Information We Collect
We may collect the following information:
- Name and contact details (phone number, email address)
- Property address where services are required
- Details of your enquiry or service requirements
- Communication history between you and us
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes
- Deliver the plumbing and heating services you request
- Contact you about appointments and service updates
- Send invoices and process payments
- Comply with legal and regulatory requirements
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: To perform services you have requested
- Legitimate interests: To respond to enquiries and manage our business
- Legal obligation: To comply with applicable laws and regulations
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Suppliers when ordering parts for your job
- Regulatory bodies (e.g., Gas Safe Register) when required
- Professional advisors and insurers
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for 6 years in line with regulatory requirements.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing of your data
- Data portability
To exercise these rights, please contact us using the details below.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Phone: 01342 618623
- Email: admin@essentialplumbingandheating.uk
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.